FAQ

A standard-sized item is one that, when fully packaged, weighs 20 lb. or less and does not exceed: 20” x 20” x 20”. Any item exceeding these dimensions is considered oversized.

Important: If a product is sold as a set, the weight and dimensions are the combined total of all of the items in the set packaged together.

To start working with Northwest Storage & Fulfillment Incorporated it is necessary to fill out the application form, placed in the personal account, with the obligatory indication of contact information of the client.

After receiving the application, representative of the company contacts and negotiates with the client further terms of cooperation and provides him the address of the warehouse for further shipment of the products.

You need to log in to your Personal Account and create a plan for sending this shipment of goods. You must specify all the options that need to be done with this lot (checking, repacking, labeling, etc.), provide shipping labels with the shipping address and all the necessary information, and specify the carrier company.

There is a button labeled “Personal Account” in the upper right corner of the page. Click on it, go through a short registration and send the first shipment of goods to our warehouse.

OA stands for online arbitration. This is a sales model when you buy a batch of goods from another retailer and send it to a third-party warehouse. There it is repacked and all information about the previous seller is removed (invoices, stickers, advertising brochures, etc.), then prepared for FBA Amazon warehouses according to the rules of this web site, and sent to Amazon.

You pay $2 CAD for each item delivered to our warehouse. This price includes the necessary operations for processing your goods, storage for a month and packing materials, except boxes. We strive to use your old boxes, in which the goods come to our warehouse, but if necessary, we can offer you new boxes, their cost is negotiated individually.

No, you only pay for specific services that will be provided to you when working with your cargo.

Our prep center is located in the Greater Vancouver area in British Columbia, Canada. We are located in close proximity to the FBA Amazon warehouse in New Westminster, located at 109 Braid Street New Westminster, BC V3L5H4, Canada. This enables us to provide customers free delivery of goods from our warehouse to the specified Amazon FBA warehouse (apply to consignments of more than 50 units). The exact address of our warehouse we provide to customers after registering  on our website.

You can be absolutely sure of us – our company isn’t a seller on Amazon or eBay, we concentrate all our efforts on providing high-quality service for our customers, excluding any conflicts of interests. We also have a privacy policy that keeps all your information safely secured.

You always know in advance how much you will be charged. No calculations are needed, one simple and constant price for the dimensional goods will be charged.

Shipment of goods from our warehouse is made after receiving 100% advance payment for services.

These costs are paid by the customer.